NSQF Level - Level 3
Eligibility - Minimum Class 10th
Course Duration - 6th Months (Minimum 400 hours)
Course Fee - Call us to know exclusive offers - 8077940937
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Course Fee - Call us to know exclusive offers - 8077940937
I can provide you with a general outline of what you can include when describing a complete course for Customer Care Executive - Domestic Voice in your institute:
1. Program Overview:
- Provide a brief description of the course, highlighting its focus on developing customer care skills for voice communication channels in a domestic setting.
- Explain how the course aims to equip students with the necessary knowledge and skills to excel in customer service roles that primarily involve phone calls.
2. Course Curriculum:
- Outline the topics covered in the course, such as understanding customer needs, effective verbal communication, active listening skills, problem-solving techniques, and product knowledge.
- Mention that the course may also cover handling customer complaints, managing difficult customers, and providing personalized customer experiences.
3. Training Methodology:
- Describe the teaching methodology used in the course, such as a combination of interactive classroom sessions, role-plays, simulations, and practical exercises.
- Explain how students will have opportunities to practice their voice communication skills through mock calls and real-life scenarios.
4. Communication Skills:
- Highlight the importance of strong verbal communication skills in customer care executive roles.
- Mention that the course will focus on clarity, empathy, professional tone, active listening, and effective questioning techniques.
5. Product and Service Knowledge:
- Explain that the course will provide students with comprehensive knowledge about the products or services they will be supporting as customer care executives.
- Mention that students will receive training on understanding product features, troubleshooting common issues, and providing accurate information to customers.
6. Technology and Tools:
- Explain that the course will introduce students to various customer relationship management (CRM) systems, call center software, and telephony tools commonly used in customer care roles.
- Mention that students will receive hands-on training in using these tools effectively.
7. Assessment and Feedback:
- Explain how students' progress will be assessed through call evaluations, quizzes, case studies, and practical assessments.
- Mention that instructors will provide constructive feedback to help students improve their voice communication skills.
8. Certification:
- Explain that upon successful completion of the course, students will receive a certification that validates their proficiency as a Customer Care Executive in the domestic voice segment.
- Mention any additional certifications or exams that students may be prepared for, such as industry-specific certifications or assessments.
9. Placement Assistance:
- If applicable, mention any placement assistance or career support services provided by your institute to help students secure job opportunities as Customer Care Executives.
- Highlight any partnerships or connections with companies in the customer service industry.
Remember to tailor the information to your specific institution and the details of the Customer Care Executive - Domestic Voice course you offer.